Statement of Advice

From when does this FSG apply?

This FSG applies from 01 February 2004 and remains valid unless a further FSG is issued to replace it. We may give you a supplementary FSG. It will not replace this FSG but will cover services not covered by this FSG.

How can you instruct us?

You can contact us to give us instructions by post, phone, fax or email on the contact number or details mentioned on page 1 of this FSG.

Who is responsible for the financial services provided?

Endeavour Insurance Broking Group Pty Limited is responsible for the financial services that will be provided to you, or through you to your family members, including the distribution of this FSG.

Endeavour Insurance Broking Group Pty Limited holds a current Australian Financial Services Licensee No.241469. The contact details for Endeavour Insurance Broking Group Pty Ltd are are on page 1 of this FSG.

Do you have any relationships or associations with the insurer who issue the insurance policies or any other material relationships?

Endeavour Insurance Broking Group Pty Ltd is a shareholder of Steadfast Group Limited (Steadfast). Steadfast has exclusive arrangements with some insurers under which Steadfast will receive between 0.5 - 1% commission for each product arranged by us with those insurers. These payments are used to operate Steadfast.

Depending on the operating costs of Steadfast (including the costs of member services provided by Steadfast to us and other Steadfast shareholders) and the amount of total business we place with the participating insurers in any financial ye ar, we may receive a proportion of that commission at the end of each financial year.

As a shareholder of Steadfast we have access to member services including model operating and compliance tools, procedures, manuals and training, legal, technical, banking and recruitment advice and assistance, group insurance arrangements, product comparison and placement support, claims support and group purchasing arrangements. These member services are either funded by Steadfast, subsidised by Steadfast or available exclusively to shareholders for a fee.

When you pay us your premium it will be banked into our trust account. We retain the commission from the premium you pay us and remit the balance to the insurer in accordance with our arrangements with the insurer. We will earn interest on the premium while it is in our trust account or we may invest the premium and earn a return. We will retain any interest or return on investment earned on the premium.

You can obtain a copy of Steadfast's FSG at www.steadfast.com.auear.

What kinds of financial services are you authorised to provide to me and what kinds of financial product/s do those services relate to?

Endeavour Insurance Broking Group Pty Limited is authorised to issue, advise and deal in general insurance policies. We will do this either for you, as your broker, or as an agent for the insurer.

There are a wide range of insurance policies we can arrange.

These include, but are not limited to, the following insurance policies for retail clients:

• Motor vehicle insurance;
• Home building and Home contents insurance;
• Sickness and accident insurance;
• Consumer credit insurance; and
• Travel insurance.

Sometimes we will act under a binder from the insurer. When we act under a binder we will be acting as the agent of the insurer. This means that we represent and act for the insurer, not for you. We will tell you when we act under a binder to arrange your insurance or advise you about your insurance needs.

What information do you maintain in my file and can I examine my file?

We maintain a record of your personal profile, including details of insurance policies that we issue or arrange for you. We also maintain records of any recommendations or advice given to you. We will retain this FSG and any other FSG given to you as well as any SOA or PDS that we give or pass on to you.

We are committed to implementing and promoting a privacy policy, which will ensure the privacy and security of your personal information. A copy of our privacy policy is available on request or on our website, www.insurance-broker.com.au

If you wish to look at your file please ask us. We will make arrangements for you to do so.

How will I pay for the services provided?

We often receive a payment called commission, which is paid to us by the insurers. However, in some cases we will also charge you a fee. These will all be shown on invoice that we send you. You can choose to pay by any of the payment methods set out in the invoice. You are required to pay us within the time set out on the invoice.

The commission is a percentage of the insurers base premium (A) (i.e. premium excluding fire services levy (B), GST (C), stamp duty (D) or any other government charges, taxes, fees (E) or levies). The rate ranges for the following policies between the percentages shown:

The commission rate does not represent our profit margin as it also reimburses us for administrative and other expenses we incur in providing our services.

Example:

** Commission paid on (A) Only

Fees paid by you

We may charge you:

• An administrative fee in addition to commission when you enter into an insurance policy.
• A flat fee for arranging an insurance policy or a fee based upon the time we spend advising you.
• An annual management fee
  

You will be informed of the nature and amount of any fee involved prior to us performing the service for you.

We do not generally pay any commissions, fees or benefits to others who refer you to us or refer us to an insurer. If we do, we will pay commissions to those people from our earnings (not in addition to those earnings), of up to 22.5% of our earnings.

Our employee that will assist you with your insurance needs is paid a market salary which may include, for the policies we arrange for you, a small percentage of our commission or fees.

If we give you a SOA, we will list in that document any fees, commission or other payments we will receive in relation to the policies that are the subject of the advice. See above for information on the Steadfast association and commission.

1. Contact us and tell us about your complaint. We will do our best to resolve it quickly.

2. If your complaint is not satisfactorily resolved within 20 days, please contact David Allan on 02 9876 8199 or put your complaint in writing and send it to him at the
   Endeavour Insurance Broking Group Pty Limited.

3. Endeavour Insurance Broking Group Pty Limited address noted on page 1 of this FSG. We will try and resolve your complaint quickly and fairly.

4. Endeavour Insurance Broking Group Pty Limited is a member of the Insurance Brokers Disputes Limited (IBD). If your complaint cannot be resolved to your satisfaction by us you have the right to refer the matter to the IBD. IBD can be contacted on 1300 780 808.

If you have any further questions about the financial services and what it provides, please contact your broker.

Please retain this document for your reference and any future dealings with Endeavour Insurance Broking Group Pty Limited.